I need to re-download my product

As of 9/29/09, our online store lets you access all your past purchases for download. Simply

* Go to
* Enter the email you used to purchase
* Click resend order email


If you can’t remember what email you used, or you’re having other login trouble, then please email Totally Rad Support and we’ll look into the situation. We’ll need any information you can furnish about your order. Other emails you commonly use, different names that you might have placed the order under, your phone number, a receipt – anything at all can help. If you login and don’t see all of your orders, then it’s likely you’ve used two different email addresses in the past. Email us at Totally Rad Support and we’ll combine your account history under the email you’d like to use.


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